EXCHANGE

We are confident that you will love your Elbow Hearts pyjamas however if for any reason you would like to return your order for an exchange please check the following guidelines.

To be eligible for an exchange your pyjamas must be unused and unworn as per the original order in the same way which you received it in. Failure to adhere to these guidelines could result in a refusal for refund and your item being returned back to you.

email info@elbowhearts.com within 14 days of your purchase to let us know you would like to exchange your item with the details of the item you wish to exchange for.

Once authorised you then have a further 14 days to send your return to -

Elbow Hearts

218 St Georges Road

Bolton

BL1 2PH

We are confident you will be happy with your item which is why we offer free shipping to our customers however if you do return your item then the shipping charges remain your responsibility. The package will need to be sent back to us by either Royal Mail Signed For® 1st Class or Royal Mail Signed For® 2nd Class providing us with the tracking number as soon as your item has been sent.

As soon as your item has been returned to us we will inspect the goods to see they meet the returns guidelines. Should the pyjamas show any sign of wear, stains, makeup, perfume, damage etc or have been washed then your request for a exchange will be rejected.

If your exchange is authorised we will then process the exchange providing we have the item you require in stock. If we do not have the item you want we will then offer you a refund. The refund will be made to the original payment method used and can take up to 14 days depending on your bank/card issuer.